Refund policy

We want you to be happy with what you get from Loot Drop. If you're not, here's how refunds work. To ask for one, email thedrop@mail.grokbot.com with your order number (it's in your Lemon Squeezy receipt). We reply within 3 business days.

The Drop (free newsletter)

The Drop is free, so there's nothing to refund. You can unsubscribe at any time with the link at the bottom of every email.

Armory packs (digital products)

• 14-day refund, no hoops. If a paid pack doesn't work for you, email us within 14 days of purchase for a full refund.
• The free Starter Loadout costs nothing, so there's no refund to request.
• We may decline repeat refund requests from the same buyer or obvious abuse (for example, buying and refunding the same pack over and over).

Respawn (fix service)

• No charge before you accept a quote. Diagnosis and quotes are free.
• Cancel before work starts: full refund.
• No fix, no fee: if we can't fix the issue described in your quote, you get a full refund.
• Guarantee window: if the quoted issue comes back within 7 days (Quick Fix) or 14 days (Full Rescue) of handoff, we fix it again for free. If we can't, you get a full refund.
• Not covered: issues outside the quote, or problems caused by changes made to the code after handoff. We'll quote those separately.
• Partial work: if part of a multi-issue Full Rescue can't be fixed, we refund the share of the quote for the unfixed part, as itemized in your quote.

How refunds are paid

Our orders are processed by Lemon Squeezy, our reseller and merchant of record. Approved refunds are issued through Lemon Squeezy to your original payment method. Your bank or card provider may take 5 to 10 business days to show the refund. This policy doesn't limit any rights you have under the consumer laws where you live.